ICICI Lombard Showcases its Tech Capabilities at the Analyst Day 2024
Mumbai, 30th March 2024: On the occasion of ICICI Lombard’s Analyst Day, 2024, the organization showcased its digital ecosystem, comprising tech capabilities across product categories. The organization emphasized on Cloud, Data, AI/ML, IoT led digital transformation that has enhanced the agility, efficiency, reliability, and security, of service delivery to customers. This transformation has increased the speed of response time by 10x, improved customer support team’s productivity by 30%. The early adoption of technology has enabled the organization to be future ready by using data-led insights, leading to introduction of specialized products and services to meet the ever-evolving needs of the ecosystem. On display was humanised avatar of RIA, (IL’s Responsive Intelligent Agent) an NLP en...









