BPM Reimagined: Partho Dasgupta Discusses the Evolution of Generative AI
In today’s fast-paced business landscape, the adoption of Artificial Intelligence (AI) and Generative Artificial Intelligence (Gen AI) is reshaping various sectors, including India’s Business Process Management (BPM) industry, which accounts for nearly 40% of global sourcing spends. With its vast potential and ability to drive efficiency, innovation, and cost-effectiveness, AI and Gen AI are revolutionizing the way BPM businesses operate, offering unparalleled opportunities for growth and development. Highlighting the growth of Indian BPM industry, Mr Partho Dasgupta says, “Over the past 25 years, India has built the strongest BPM base in the world, taking on more and more processes of the world’s largest companies. However, as the demands of clients evolve and technology advances, the ind...









